It depends on the services your company chose to include in your car policy.
If you are entitled to have a stand-by car but you have not asked for this option during the contract creation, it is never too late! You can add this option afterwards. However, the stand-by car option will be effective on your contract after 5 to 7 working days.
To change your contract, you can do that in three ways:
Option 1: The easiest and fastest way is to log on to My ALD India and send us a message from the contact form, by choosing the nature of your query. This contact form will directly reach the appropriate team who will be more than happy to help you.
Option 2: Send us an email on firstname.lastname@example.org explaining the nature of your query.
Option 3: Get in touch with your Relationship Manager who will contact us directly.